Returns Policy

Returns & Refund Policy

At Bucking Hell Apparel, we want you to be happy with your purchase. If there is a problem with your order, please contact us and we will always do our best to help.

Change of mind

For non-personalised items purchased online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

If you wish to cancel your order, please contact us within 14 days of receiving your item. You will then have a further 14 days to return the goods to us.

Returned items should be unused, in their original condition and, where applicable, with their original packaging and tags.

Unless the item is faulty, damaged or not as described, the cost of returning an unwanted item is the responsibility of the customer.

Once we receive the returned goods, we will process your refund within 14 days. Where applicable, the refund will include the cost of our standard delivery service. Additional delivery charges for an upgraded delivery option are not refundable.

Personalised and embroidered items

Because personalised and embroidered products are made specifically to your requirements, personalised items cannot normally be cancelled or returned simply because you have changed your mind once personalisation or embroidery has been carried out.

This includes items embroidered with a name, initials, logo, wording or other personalisation supplied by you.

Please check your spelling, personalisation details, size and colour choices carefully before placing your order.

If you provide incorrect personalisation details when placing your order, we may not be able to offer a refund or replacement where the item has been correctly made according to the information supplied.

This does not affect your statutory rights. If a personalised item is faulty, damaged, not as described, or has not been made according to the order you placed, please contact us and we will work with you to resolve the issue.

Faulty, damaged or incorrect items

If your item arrives damaged, faulty, incorrect or is not as described, please contact us as soon as possible at buckinghellapparel@gmail.com.

Please include your order number and, where appropriate, photographs showing the issue. We may ask you to return the item so that we can inspect it.

Where an item is confirmed to be faulty, incorrect or not as described, we will provide an appropriate remedy in accordance with your statutory consumer rights. This may include a repair, replacement or refund.

We will not ask you to pay the cost of returning an item that is faulty, damaged, incorrect or not as described.

Exchanges

For non-personalised items, we may be able to offer an exchange subject to availability.

Personalised or embroidered items cannot normally be exchanged where they have been correctly made to the personalisation and specifications provided at the time of ordering.

If you need to request an exchange, please contact us before sending anything back.

Returns procedure

Please contact us at buckinghellaparrel@gmail.com before returning an item so that we can provide the appropriate return instructions.

Please do not send items back without contacting us first, as this may delay the processing of your return.

When returning an item, please package it securely and obtain proof of postage. We cannot be responsible for items that are lost or damaged while being returned to us where the return is the customer's responsibility.

Items purchased as gifts

If you are purchasing an item as a gift, the same returns and personalised-item conditions apply. Personalised products cannot normally be returned simply because the recipient does not want or like the item.

Sale items

Sale items have the same statutory consumer rights as full-price items. Items that are faulty, not as described or otherwise do not meet your statutory rights will be dealt with in accordance with applicable consumer law.